Cheaper Energy for the Elderly
Campaign for Cheaper Energy for the Elderly
Energy
Join Age Concern Energy Services for your electricity and gas and not only will you receive competitive prices but you'll also benefit from great customer service and exclusive offers. Over 200,000 people have already switched to our tailor-made energy package.
We have teamed up with E.ON to offer you peace of mind with this great energy deal including:
A guaranteed cold weather payment of £10* for all our gas and Dual Fuel customers, plus additional payment for each day the temperature between December and February drops below 0 degrees Centigrade.
- 9% discount for taking both fuels and paying by fixed monthly Direct Debit, worth around £96#
- Excellent customer service with a dedicated helpline answered by a person not a machine.
Once you've joined, you'll receive a welcome pack that will help you to save energy and money.
Your pack includes:
- 4 low energy light bulbs which could save you up to £31.80 a year** on your energy bills
- A year's supply of carbon monoxide detectors† which, when placed next to your gas appliances, will change colour if carbon monoxide is present
- A hypothermia thermometer that will give you an early indication if the temperature in your home drops to a dangerous level
- Energy efficiency advice to help you reduce your consumption and keep you warmer and safer in your home
- Free cavity wall and loft insulation for those aged over 70 or on benefits***
How to buy
- Call 0800 015 6784 (please quote ref: AR 225)
- Lines are open 8am - 8pm Monday to Friday, 9am - 5pm Saturday
- Visit your local trading Age Concern †† to talk to someone face to face, with a recent electricity and/or gas bill to hand
- Buy online
* The £10 Guaranteed Cold Weather Payment will be credited as a rebate in March and will be shown on the following bill. Applicable to gas or dual fuel energy customers only. The Cold Weather payment is on top of the Government's winter fuel allowance
**Savings based on average four hours use per day, at an electricity unit rate of 10.52p/kWh when replacing standard bulbs with their low energy equivalent. One unit is equivalent to 1kWh, is averaged across all regions and includes VAT. Unit rates may vary depending on meter type, consumption, region and payment method.
*** The scheme is available to homeowners and private tenants. It excludes housing associations, council tenants, flats and maisonettes. Free loft insulation is only available where the existing depth is less than 60mm. All applications are subject to a free survey being carried out which we'll arrange for you. It will be completed by one of our appointed installers or a company acting on their behalf. This will identify whether your property is suitable to have the insulation measure installed. They will also clarify if there are any extra charges, for example, if scaffolding or vents are required or if the property is larger than the average size for the property type. Please note there will be Terms and Conditions for the installation, which will be set out in your contract with your appointed installer. Prior to undertaking any work you or your landlord will receive a written quotation setting out the scope of the insulation work including any charges, and work will only be carried out when written acceptance has been received by the installer. We only use mineral wool for insulating cavity walls. E.ON reserves the right to change or withdraw this offer at any time.
#Discount is averaged nationally and based on a standard E.ON dual fuel customer paying by quarterly cash / cheque moving to Age Concern tariff for dual fuel paying by fixed monthly Direct Debit. This includes any discounts you may already receive and is based on using 3,300kWh of electricity and 20,500 kWh of gas. Value of discount will vary by consumption, meter type, region and products. Valid from 1 April 2008.
Switching to Age Concern Energy Services is easy. Simply choose the way that is most convenient to contact us:
" Call 0800 015 6784 (please quote ref: AR 225); lines are open 8am-8pm Monday to Friday,9am - 5pm Saturday
" Visit your local trading Age Concern†† to talk to someone face to face, with a recent electricity and/or gas bill to hand
" Buy online
What happens next?
We want to make moving your energy to Age Concern Energy Services as easy as possible. So, once you've contacted us, you don't need to do anything.
Just leave it all to us and we'll keep you informed throughout:
- Step one: Within two weeks, you'll receive your welcome pack.
- Step two: We'll contact your existing supplier to inform them about the switch.
- Step three: We'll write to you to confirm that your transfer is complete and ask you for your current meter reading. The whole process will take around five to six weeks.
For every customer who switches to Age Concern Energy Services, E.ON will make an annual contribution to Age Concern to support Charitable work.
Frequently Asked Questions
Q. How much will it cost me to change?
A. Absolutely nothing. It's totally free to join.
Q. Will I be tied into a contract?
A. No. Although you will be entering into a contract with E.ON, you are free to leave anytime, providing your account is not in debt.
Q. Do I have to change both my gas and my electricity?
A. No, you can change either one, or both. However, you'll enjoy greater benefits by joining Age Concern Energy Services for both your gas and electricity.
Q. Who reads my meters?
A. Your meter will be read either by an E. ON meter reader or a reader from one of our appointed agencies.
Q. Is my electricity the same?
A. Yes. You'll receive the same electricity as you do now through the same cables and meter you already have.
Q. Is my gas the same?
A. Yes. You'll receive the same gas through the same pipes, and you'll keep the same meter.
Q. What is the Guaranteed Cold Weather Payment?
A. It is a guaranteed payment of £10 (excluding VAT) for all of our gas and Dual Fuel customers. And if you're a gas customer aged 60 and over you may receive an additional payment beyond this guaranteed amount, based on the number of days the temperature is below freezing point between December and February (the temperature is taken from the Pickering Weather station in Yorkshire, one of the coldest places in the UK). This will now give the equivalent of an extra three hours gas fire heating for each qualifying day. Our cold weather payment is in addition to any winter fuel and cold weather payment you may receive from the Government.
Q.How is the payment made?
A.We'll credit the amount as a rebate to your account in March and you'll see the amount on your following bill. If you pay by prepayment meter or variable Direct Debit you will receive a cheque.
Q. How do I get in touch with customer services?
A. Once you've become a customer you can access our dedicated customer services number. It will be answered by a team of people based in the UK dedicated to helping and advising Age Concern Energy Services customers.
The helpline is answered by a person and not a machine. This phone line will provide you with help and advice on any issue to do with your energy supply. Whether it's a simple bill query, or assistance in obtaining a meter reading, your call will be dealt with quickly and efficiently.
Q. What is the energy efficiency advice service?
A. You'll be able to get specific advice on how to further reduce your gas and electricity bills through the more efficient use of your energy. You can also run through a free energy efficiency home survey, which can be carried out over the phone.
Q. How much will my low energy light bulbs save me?
A. Each low energy light bulb uses 80% less electricity compared to traditional light bulbs, and together they could save you up to £31.80 a year*.
Q. What safety devices are provided?
A. We will provide you with a free earlywarning hypothermia thermometer and free carbon monoxide detectors that will last for one year.
Q. How do I pay my bill?
A. We offer customers a variety of bill types and payment methods. You can choose from:
- One bill - receive your electricity and gas on one bill and pay for both together
- Fixed monthly or quarterly Direct Debit
- Quarterly, by cash or cheque
- Making regular payments weekly, fortnightly or monthly
- Paying free of charge at any Post Office, payzone or paypoint
How to buy
- Call 0800 015 6784 (quote ref: AR 225). Lines are open 8am - 8pm Monday to Friday, 9am - 5pm Saturday
- Visit your local trading Age Concern †† to talk to someone face to face, with a recent electricity and/or gas bill to hand
- Buy online
©Copyright 2008 Age Concern Weymouth. Tel: 01305 761828. Registered Charity No.298236.
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